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KMID : 0123520180250010012
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Journal of muscle and joint health
2018 Volume.25 No. 1 p.12 ~ p.20
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Comparative Study of Clinical Nurses’ Role Conflict, Emotional Labor and Nursing Performance between Comprehensive Nursing Care Service Wards and General Wards
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Kim Tae-Jin
Yu Jung-Ok
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Abstract
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Purpose: The purpose of this study was to compare the role conflict, emotional labor, and nursing performance outcomes among nurses in comprehensive nursing care service wards and general wards.
Methods: Data were collected 10 hospitals located in B city that operated a comprehensive nursing care service for more than one year. A total of 237 nurses were included in this study: 118 in comprehensive nursing care service wards and 119 in general wards. Data were collected using questionnaires and statistically analyzed with x2 test and t-test. Data were analyzed using SPSS win 22.0 program.
Results: Role conflict was lower among nurses in comprehensive nursing care wards than in general wards, and the difference was statistically significant.
Conclusion: Therefore, organizational support interventions, such as sufficient understanding of others" roles and on-the-job training on nursing, should be planned to reduce role conflict and emotional labor, and systems and policies should be established to improve nursing performance outcomes.
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KEYWORD
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Role conflict, Emotional labor, Nursing performance
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